1.Overview
This policy explains when refunds may be issued.

2. Customer Cancellations

• 24+ hours notice: Full refund minus £10 admin fee
• <24 hours notice: 50% refund
• On delivery day or after: No refund

3. Our Cancellations
If we cannot fulfil a booking, a full refund will be given.

4. Failed Deliveries
Failed deliveries due to access or missing permits may be non-refundable.

5. Changes to Bookings
Email support@ukskipsdirect.co.uk at least 24 hours before delivery.

6. Requesting a Refund
Email us with your order number and reason for refund.